TORONTO—Canadians are making fewer official complaints about their mobile phone plans but more about their Internet service, says a report released Dec. 2 from the telecommunication industry’s consumer watchdog.
The Commissioner for Complaints for Telecommunications Services says the number of complaints it accepted fell to 9,988 in the year ending July 31 from 11,340 in the previous year.
Wireless complaints make up 52.9 percent of those complaints, but that fell from more than 60 percent.
Internet complaints, meanwhile, now account for 26.1 percent of the total, up by nearly nine percentage points.
The top three complaints about Internet service were for incorrect charges, misleading or non-disclosure of contract terms, and poor quality of service. (more...)
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